SALT x Mediawave: Enhancing Polri's Public Service through Data-driven Solutions

Written byIkhsan Hanif

06 Jun 2024

SALT x Mediawave: Enhancing Polri's Public Service through Data-driven Solutions

The era of digital technology has ushered in an essential need for efficient, data-driven public services. Polri (the Indonesian National Police) recognizes this opportunity and is committed to embracing digital transformation to deliver the best possible service to the community.

With a clear vision to enhance public services, Polri understands the importance of having a system that can effectively manage and analyze data. While managing complex and diverse data poses challenges, Polri sees it as an opportunity for growth.

To seize this opportunity, Mediawave, Polri's digital agency, recognized SALT's expertise and embarked on an exciting digital transformation journey focused on advanced data management and analysis.

Let's explore how this strategic collaboration brings remarkable enhancements to Polri through the innovative development initiatives led by Mediawave and SALT!

To understand and respond to the public's aspirations directed at Polri, a set of tools and methods is needed to capture, manage, and process data into information that can be used as a basis for decision-making to improve public services.

While managing large volumes of diverse data can be challenging, it presents a valuable opportunity. Data from various dimensions can create complexity, but with the right system, this complexity can be transformed into clear and insightful information.

Mediawave, with its expertise in online services and social listening, fully understands Polri's urgency and expectations. They realized that a solution capable of collecting, managing, and presenting digital data in a more comprehensible form is required to meet these needs.

This led to a strategic collaboration with SALT, Indonesia's leading Technology Developer & System Integrator. Together, they strive to create a "Public Service Dashboard System" that is not only sophisticated and interactive, but also capable of integrating various types of data.

This system is designed to simplify data complexity, making it easier for Polri to access relevant information and make better decisions. The digital project aims to transform Polri significantly.

With the dashboard system developed, Polri can manage data more efficiently, analyze information more accurately, and provide more responsive and targeted public services.

SALT Indonesia always prioritizes innovation at every step of its projects. In the dashboard system project for Polri, the SALT team adopted a comprehensive approach, ensuring every detail was met, from needs analysis to thorough system implementation.

There are 4 main stages in mapping the dashboard system architecture:

1. Analysis Stage

In the initial stage, the SALT team conducted a series of in-depth analyses covering 3 main aspects: Needs, Functional Design, and Technical Design.

Needs analysis ensures that the developed system meets Polri's expectations, identifying the types of data that need to be managed and how this data will be used in decision-making.

Functional Design then ensures that every feature of the system supports this goal, while Technical Design assesses feasibility and sustainability from a technological perspective.

2. System Development & Integration Stage

Next, the team entered the system development and integration stage. At this stage, various cutting-edge technologies were applied, such as Angular for responsive and user-friendly front-end development, Node JS for a reliable back-end, PostgreSQL as a robust database, AWS WAF for optimal data security, and more.

This integration also simplifies the data processing received from Mediawave, ensuring Polri can avoid time-consuming manual data input. This process ensures the dashboard is technically advanced, practical, and easy to use.

3. Testing Stage

After development, the dashboard system undergoes rigorous testing to ensure its quality and reliability. SALT applies 3 types of testing:

  • Unit Test, to examine each component
  • System Integration Testing (SIT), to ensure all components work harmoniously
  • User Acceptance Testing (UAT), to get feedback from end users

This testing phase is crucial to ensure the system functions as specified and is ready for use.

4. Deployment & System Implementation Stage

The final stage is the deployment and implementation of the dashboard system. At this stage, the tested and verified system is ready for use by Polri.

Implementation includes data verification by the Mediawave team, user training, and technical support, ensuring Polri can fully utilize this dashboard to understand data and information better.

Through this structured and detailed process, SALT demonstrates its strong commitment to providing technology solutions that are innovative, effective, and user-friendly.

The dashboard system developed by SALT and Mediawave combines advanced technology, digital data, and user-friendly design to maximize the efficiency and effectiveness of public services.

Here are the main features of the dashboard system that are key to the project's success:

A. Customized Dashboard Development

SALT and Mediawave started by developing a dashboard specifically tailored to Polri's data.

The design and functionality of this dashboard are crafted to be highly user-friendly, facilitating users for various purposes through an intuitive interface and simple navigation.

This dashboard presents data in an easy-to-understand manner and allows users to interact with the data effectively, making it a highly beneficial tool in decision-making.

B. Content Management System (CMS) Configurations

Content management is a crucial aspect of this system. SALT integrated a personalized content management system (CMS), enabling the team to manage dashboard content seamlessly.

This CMS is designed to be easy to use without requiring deep technical skills, ensuring that all users, regardless of their technical background, can manage and update content smoothly.

C. Dashboard Plugin Developments & Configurations

To provide greater flexibility, SALT also developed and configured various plugins for the dashboard system.

These plugins allow for the customization of dashboard features to meet Polri's specific needs for digital data. With these plugins, the dashboard can be easily adapted and enhanced to meet evolving needs.

D. Data Measurement System

One of the most crucial features is the data measurement system developed by SALT in collaboration with Mediawave. This system can measure and analyze data in real-time, allowing Polri to monitor and continuously assess their public service performance.

The dashboard's data visualization is designed to provide easily comprehensible insights, helping Polri make faster and more accurate decisions.

This system, which can display data in various visual formats, ensures that relevant information can be accessed and utilized to the fullest.

With these outstanding features, the public service dashboard system that was developed not only meets the existing needs, but also opens up opportunities for further improvements.

Every feature is designed with the user in mind, ensuring that this system truly adds value and supports Polri in carrying out their duties more efficiently and effectively.

The collaboration between SALT Indonesia and Mediawave in creating the Public Service Dashboard System has resulted in remarkable impacts, exceeding expectations. This dashboard not only provides significant benefits for Polri, but also brings positive changes that the Indonesian public will soon feel.

This innovative dashboard system has successfully enhanced Polri's efficiency in public service. By allowing users to access and analyze data in real-time, Polri can respond to various situations more quickly and accurately.

This means Polri can more effectively handle emerging issues, provide solutions that meet the public's needs, and maintain public order more efficiently.

This dashboard has made the data-driven decision-making process easier and more accurate. Structured and easily accessible information allows decision-makers at Polri to make more targeted decisions.

Moreover, this dashboard also improves user satisfaction within the Polri organization. The user-friendly design ensures that various parties, from management to operational staff, can easily use the dashboard.

Ease of use and accessibility not only increase productivity, but also ensure that the system can be operated efficiently.

Polri now has a highly effective tool to monitor and evaluate their service performance in real-time. Clear and informative data visualization allows Polri to identify areas for improvement and quickly take necessary actions without delay.

The digital transformation through this dashboard system proves that technology innovation can be a primary driver in enhancing the quality of public services.

With the right tools, Polri can provide better services to the community, respond to their needs quickly, and ensure that every decision is based on accurate and reliable data.

This strategic collaboration is a concrete example of how technology can create significant positive changes in public services.

In the future, this project can open up opportunities for similar technology implementation in various other sectors, both governmental and private.

With collaboration and a commitment to innovation, let’s embrace the digital future with SALT, navigating through challenges toward sustainable success.

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