FMCG

Next Generation PIM Ensuring Products Speedy Search

  • Client: Office Choice Australia
  • Year: December 2018
  • Platform: Website
  • Services: CMS
    UX/UI

Client Overview

At Office Choice, we’re more than just office products and stationery; we’re about business solutions. We are 100% Australian owned and operated, and as an independent group of local retailers, we want to help other Australian businesses succeed. We want to bring our solutions to you, to make your life easier and your business more efficient.

As one of Australia's largest B2B office suppliers, our businesses cater to a broad range of customers including SMEs, government sectors, educational institutions and personal customers. Our stores stock an extensive range of stationery, office supplies, technology and furniture products, in addition to complete office solutions such as canteen, janitorial, first aid supplies and printing services.

Goal

“Implement a replacement for a product information management platform which able to handle more than 80.000 products with speed”

Challenges

Managing an e-commerce catalog is difficult, especially for a company as big as Office Choice with thousands of SKUs to publish. Keeping the quality of the data to be consistent and accurate across so many product categories is no easy task, you need to be equipped with a platform that able to accommodate those needs, not to mention the challenge to update products information as price fluctuates. Every day you could spend a significant amount of time fine-tuning thousands of products. Then there is a speed issue as well, customers expect a fast result when they are looking for something, keeping up with the speed is also a major issue that Office Choice trying to tackle.

Solution

SALT helped the implementation of a new Product Information Management (PIM) platform, working with a world-class PIM solution such as Pimcore enabling Office Choice to provide the best experience for its customers with a speedy search within its website, delivering high quality information with consistency to help the business grow.

Result

The new PIM is not just duplicate the existing platform, but it enhances the functionality as well, customers now supplied with better information, bringing confidence in the buying process resulted in better sales performance.

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